Cancellation and refunds
We want these rules to be simple and fair. They are shown again before you book.
After the helper is paid
Payment is final once the helper is paid
Before the helper is paid, cancellations and payment disputes are handled under these rules. Once the helper has been paid for a completed job, the payment is final under Hire My Grandson's policy: refunds can't be requested or issued through the app.
This doesn't limit your legal rights. You can still contact your bank or card issuer, and Stripe and banks may review disputes under applicable law.
We keep a permanent record of each paid job: the completed job, both completion confirmations, the payment amount, payout status, and payout date.
Disputes
If something went wrong, open a dispute from your booking page before the helper is paid. Our team reviews every case.